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The Omni-Channel CX Intelligence Layer You Need

Connect every customer touchpoint into one unified intelligence platform. Listen, understand, and act — across social, support, web, and more — with AI that actually works.

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Ops Cost Reduction

Global Brands

Languages

SENTIMENT SCORE

94.2%

↑ +12.4% this week

konnect.ai — CX Intelligence Dashboard

24.8K

Mentions Today

89%

CSAT Score

1.2s

Avg Response

OMNICHANNEL VOLUME — LAST 7 DAYS

AI TICKETS RESOLVED

3,847

↑ 68% auto-resolved

Platform Capabilities

Everything CX. One Platform.

Stop switching between 10 tools. Konnect Insights unifies every customer signal, every channel, every team — with intelligence baked in.

FLAGSHIP

📡

Truly Omni-Channel Listening

Monitor every conversation happening about your brand across social media, news, blogs, forums, reviews, and more — in real time, at scale.

Social listening across 25+ platforms
Real-time brand mention alerts
Competitor intelligence & benchmarking
Sentiment analysis with context awareness

🤖

AI-Powered Insights

Let AI surface what matters. Automatic categorization, intent detection, and predictive scoring so your team focuses on impact, not noise.

🎯

CX Hub

Unified inbox for all customer conversations. Route, assign, respond, and close — without leaving one screen.

📊

Marketing Analytics

Campaign performance, brand health, audience insights, and competitive analysis in one powerful analytics suite.

⚡

Automation Engine

Build no-code workflows to auto-tag, auto-assign, and auto-respond to the most common customer queries at scale.

🔒

Enterprise Security

SOC 2 Type II compliant. GDPR ready. Role-based access, SSO, audit logs, and enterprise-grade data governance.

Konnect AI+

INTELLIGENCE CORE

Sentiment Analysis

Intent Detection

Auto-Response

Topic Clustering

Predictive CSAT

Agent Assist

Say Hello To

Konnect AI+
Your CX Copilot

A full AI layer built directly into your CX workflows — not bolted on. From automated responses to deep strategic analysis.

🧠

AI Essentials

Core AI features for every team — sentiment scoring, auto-tagging, language detection, and summarization built into every view.

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Agent Copilot

Real-time AI suggestions for support agents — next-best-action, suggested replies, and sentiment coaching mid-conversation.

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KRC — Konnect Research Cloud

Advanced audience intelligence, competitive landscape analysis, and strategic reports powered by AI synthesis across millions of data points.

Explore Konnect AI+ →

If You're Using Helpdesk…

You've Solved Only 30% of CX

Helpdesk tools handle tickets. Konnect Insights handles everything else — and the tickets too.

Capability	Helpdesk Only	Social Tool Only	⚡ Konnect Insights
Social Listening	✕	✓	✓
Omnichannel Inbox	Basic	✕	✓ Advanced
AI Automation	Rules only	✕	✓ Full AI
Competitor Analytics	✕	Limited	✓
30+ Language Support	✕	✕	✓
Real-time Sentiment	✕	Basic	✓ AI-Powered
No-Code Integrations	Some	✕	✓ 60+ Apps

App Marketplace

No-Code Integrations

Connect your entire tech stack in minutes. Plug & play with the tools your team already loves.

💼

Salesforce

📧

Zendesk

📊

HubSpot

💬

Slack

🟢

📘

Your Customers Speak Their Language. So Does Konnect.

Native NLP support across 30+ languages means you never miss a conversation, no matter where it happens in the world.

English (EN)

Español (ES)

Bonjour (FR)

Olá (PT)

Hello (DE)

สวัสดี (TH)

日本語 (JA)

中文 (ZH)

العربية (AR)

हिन्दी (HI)

How does Konnect Insights ensure my customer data is secure? ▾

We are SOC 2 Type II certified and GDPR compliant. All data is encrypted in transit and at rest. You retain full ownership of your data, with enterprise-grade access controls, audit logs, and regional data residency options available.

What channels does Konnect Insights support for social listening? ▾

We support 25+ channels including Twitter/X, Facebook, Instagram, LinkedIn, YouTube, TikTok, Reddit, news sites, blogs, forums, review platforms like G2 and Trustpilot, and many more.

Can Konnect Insights integrate with our existing CRM and helpdesk? ▾

Absolutely. We offer native integrations with Salesforce, HubSpot, Zendesk, Freshdesk, Jira, and 60+ tools. All integrations are no-code and can be configured in minutes from our App Marketplace.

What support does Konnect Insights offer post-implementation? ▾

Every customer gets a dedicated Customer Success Manager, 24/7 technical support, onboarding training sessions, and access to our knowledge base, community, and regular product webinars.

How does Konnect Insights improve agent productivity? ▾

Our AI Copilot provides agents with real-time suggested replies, auto-categorization of tickets, sentiment coaching, and next-best-action recommendations — reducing average handle time by up to 45%.

Are there any recently released features? ▾

We ship weekly updates! Recent releases include Konnect AI+ Agent Copilot, the KRC Research Cloud, our revamped No-Code Automation Builder, and expanded language support for South & Southeast Asian markets.

The Omni-Channel CX Intelligence Layer You Need

Everything CX. One Platform.

Konnect AI+
Your CX Copilot

You've Solved Only 30% of CX

No-Code Integrations

Your Customers Speak Their Language. So Does Konnect.

Frequently Asked Questions

Get One View of the Customer Across All Touchpoints

The Omni-Channel CX Intelligence Layer You Need

Everything CX. One Platform.

Konnect AI+Your CX Copilot

You've Solved Only 30% of CX

No-Code Integrations

Your Customers Speak Their Language. So Does Konnect.

Frequently Asked Questions

Get One View of the Customer Across All Touchpoints

Konnect AI+
Your CX Copilot